We regularly serve more than 200,000 points of sale in Spain, France, Italy, Portugal, and the Netherlands, facilitating manufacturers with the best and fastest access to a wide array of convenience and pharmaceutical products, electronic top-ups, books, publications, tobacco and lottery markets among others.

Our operations in Belgium, and Poland complete our catalogue of services.

As a distributor to retailers, we are the preferred partner for manufacturers by facilitating their route to market, through quick and easy access to local retail channels, offering them all the services they need, from the most basic services to the most value-added ones, to reach hundreds of thousands of independent points of sale.

As a hospital and pharmaceutical distributor and logistics operator, we are constantly developing dedicated services for each sector and channel and working closely with clients to tailor our offering to their current needs and anticipate their future requirements.

As a transport services operator, we pursue a differentiation strategy by product specialization in high-value or complex products that require temperature-controlled, in long-distance transport, industrial parcels or in courier, by offering the highest level of service to our clients. We also offer global maritime transport services.

Our clients are at the core of our business model.

At Logista, we are dedicated to delivering the very best service for our clients and for this reason customer commitment is a material issue that is part of the materiality analysis performed.

In an ever-changing world, we offer our clients innovation, sustainable growth and long-term value, developing new services to ensure we are continually able to adapt to their needs.

Our core strengths are our commitment to innovation, our digitalised offer and the pursuit of excellence in service to our clients.

We offer our clients a portfolio of services designed specifically for each sector in which we operate, always seeking excellence, efficiency and maximum quality in service.

In pharmaceutical distribution, we have continued to launch new services, including home delivery of medicines with patient administration. This service is carried out from the hospital’s pharmacy service and consists of the distribution of the pharmaceutical product to the patient’s home, while administering the medication to the patient.

Other outstanding services are the BONAFIDE service, which consists of verifying the legality of customers and the points of entry for pharmaceutical products (hospitals, pharmacies, wholesalers, clinics, veterinary clinics, etc.), the PQC – Product Quality Complaints service, through which Logista Pharma manages any type of claim for the product, which may be received on behalf of the laboratory, and the opening of fiscal/customs warehouses and an inspection point (PIF) for medicines.

On a technological level, Logista Pharma has continued to incorporate new functionalities into its commercial technology platform, such as the system for the automatic management of commercial visits to pharmacies for delegates networks or the module for the automatic and paperless management of reverse logistics from pharmacies.

In the Pharma Italy segment, we have continued to make progress in the integration of IT systems and the commercial development of Gramma Farmaceutici, a company specializing in logistics services for the pharmaceutical industry in Italy, which we acquired in 2023. During this first year, work has been done on the rebranding to Logista Pharma Italia, aligning the procedures and its technology with the best practices of Logista Pharma.

In addition, new laboratories have been added to its clientele, while existing customers have been integrated with the new systems implemented.

In the transport division, in the courier segment, Nacex has launched a new service for temperature- controlled shipments with strict thermal control, between 15 and 25 oC for the healthcare sector. This service, PHARMA BOX, is carried out using reusable isothermal containers that guarantee strict thermal control with real- time physical traceability in Iberia.

In the parcel segment, we have developed ad-hoc management software for the replacement of measurement units for diabetic patients, and we have also adapted the traceability software for the deliveries of bulky shipments of medication for chronic home patients.

In long-distance transport, we have continued to make progress in the integration with Transportes el Mosca, achieving synergies in the cross-selling of new maritime forwarding services.

During the year we acquired Belgium Parcels Service (BPS), a company specializing in the urgent distribution of pharmaceutical parcels in Belgium and Luxembourg, increasing our capabilities in the Benelux area.

Sustainability. In 2024, we have also continued to innovate and offer increasingly sustainable services. In order to reduce the carbon footprint of our transport division, we continue to strive to increase the number of daily collection services carried out with electric vehicles in both last-mile delivery and deliveries for the parcel pharmaceutical sector. On the other hand, in the long-haul segment we offer our customers the opportunity to use renewable fuels, obtaining significant reductions in emissions per journey.

Logista Freight has presented a new initiative with L’Oréal Groupe to contribute to a more sustainable future in freight transport. This is the HVO 24 Logista Plan, which aims to promote the use of HVO (Hydrotreated Vegetable Oil) as an alternative fuel.

As the autonomy and infrastructure of electric trucks is currently still in an incipient phase, which prevents it from being a viable option for international travel, HVO significantly reduces emissions of harmful substances such as carbon dioxide (CO2), nitrogen oxides (NOx) and particulate matter, emitting up to 80% or 90% less than conventional diesel. Therefore, at the moment, it is the main alternative in long-distance transport to achieve a significant reduction in the carbon footprint.

These carbon footprint reduction measures are additional to those already in place, such as multimodal transport, route optimization, use of duo-trailers, etc.

Another initiative in the field of circular economy is the new recycling service for electronic cigarettes and other tobacco devices initiated in Italy after formalizing an agreement with the Italian Federation of Tobacconists (FIT) and the Ministry of Environment and Energy Security. The initiative, which is part of the 2024-2026 sustainability strategic plan, allows consumers to dispose of devices in boxes enabled for such use inside tobacconists, while Logista manages their correct recycling. At the end of the year, Italy had close to 29,500 tobacconists adhering to the new “Recycle-Cig” initiative. This initiative has recently been transposed to Spain and to France.

Retail. In the distribution of electronic transactions, we have incorporated other new services in the tobacconist channel, such as the printing service of the official traffic (DGT) environmental labels through Logista Payments, expanding the portfolio of digital content products, and incorporating a new international telephone recharge service, among other services.

In the retail segment in Portugal, the distribution of temperature-controlled and frozen products to petrol stations has begun and a new sales information service is also offered to tobacco manufacturers.

In the services offered by Strator in France, customers are offered access to a personalized space through a QR code, where they will find a variety of tailor-made services and information. This service was launched in January 2024 and has more than 5,000 tobacconists adhered to it.

In book distribution, we have acquired SGEL Libros, which allows us to consolidate Logista Libros’ leadership as the largest independent distributor of books in Spain, adding an important publishing fund, as well as the distribution and publishing of educational books. With this acquisition, we have expanded our marketing services to publishers, as well as incorporated a line of business with the edition and distribution of Spanish teaching manuals for foreigners.

In addition, we have consolidated our e-commerce service, and in collaboration with Transportes El Mosca, we can offer the export service to our publishers.

Tobacco. Finally, during the summer of 2024, Logista has extended its tobacco distribution business to the Netherlands in response to the country’s regulatory change that limits the points of sale licensed to sell tobacco. Logista, together with an important customer, has started the management of its warehouse, the preparation of orders, as well as the distribution of its tobacco and new generation products, while offering other value-added services. This new business complements Logista’s activities in the area, leveraging on Speedlink’s existing infrastructure.

Our specialised services are designed for each sector in which we operate: tobacco and related products, transport and distribution of pharmaceutical products, among others.

Our clients are, mainly, pharmaceutical laboratories, farmers, manufacturers of different types of products (convenience, food, tobacco …) and publishers, etc; to whom we offer all the services of the logistics value chain, from the collection of the products in their factories to the final delivery at the point of sale or the corresponding B2C client’s address.

We provide specialist services tailored to every sector and every point-of-sale channel we deliver to, serving more than 200,000 points of sale in Spain, Italy, France, Portugal and the Netherlands, including pharmacies, hospitals, tobacconists, service stations, newsstands and bookstores, among others.

We largely provide B2B services in our transport business line, but we also operate B2C services, meaning that consumers who book courier services through Nacex are also Logista clients.

Sustainability forms an integral part of our objective to offer the highest quality of service, always seeking excellence and efficiency across all our operations and to carry them out in the optimal environmental and social conditions.

We champion ongoing open and transparent dialogue with our clients through a range of specifically-tailored communication channels (person-to-person contact, meetings, electronic mailboxes, call centres, etc.), or through shared communications channels for the different stakeholders, such as the company’s corporate website, www.logista.com, or the websites of our various businesses.

We have a range of different systems for dealing with clients, consumer complaints and claims. Each business individually sets up and manages these systems, tailoring them to suit its needs, clients and consumers.

During the 2024, financial year, we received 20,256 claims and complaints⁵ from consumers (14,094 in 2023). In total, these accounted for just 0.05%of shipments (0.03% in 2023) and consignments handled by Logista.

99.93% of these claims and complaints (99.87% in 2023) relate to operational incidents from the transport division, for example due to the loss of goods; and these were resolved through agreements with the clients, based on the contractual terms agreed in the service provision. The remaining The 0.07% relate to claims and complaints received by other businesses in Spain, Italy and France (0.13% correspond to claims and complaints in other businesses in Spain).

At the end of the financial year, 92%of the complaints and claims were resolved, leaving 8% open.